Customer Service: Providing a 5 Star Experience Series_Person Centred Practice and even life-threatening complications

and even life-threatening complications

Apply preventative actions that promote psychosocial safety

Explain the role of medication

Discuss staff roles and responsibilities if abuse is suspected

Describe who is most susceptible to radicalisation in residential aged care

Customer Service: Providing a 5 Star Experience Series_Person Centred Practice and even life-threatening complicationsCourse Description: How would you like to be treated? Learn how to provide a 5 star service experience for people in your care home Learning Outcomes: After completing this course, participants should be able to: Appreciate service as a fundamental philosophy Implement specific service strategies: the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering Who is this course appropriate