Customer Service: Complaint Management Series_Mental Health Explain what radicalisation is and

Explain what radicalisation is and how it can present in aged care settings

Recognise approaches that can be used to respond to behaviour

Recognise the importance of a supportive reporting culture in safeguarding the rights

cognitive impairment

Identify protective factors that can guard an older adult against suicide risk

Customer Service: Complaint Management Series_Mental Health Explain what radicalisation is andCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.